Pantry delivery
First, we confirm your order.
Your website request or WhatsApp message lets us know what you would like. We then confirm stock, your delivery address and PIN code, the full total including delivery charges, and manual payment instructions.
The reference shown after a website request acknowledges that we have received it. Your order is confirmed when NativeFarms sends you its confirmation. The pantry delivery window starts from that confirmation.
Delivery across India
We check delivery availability for your PIN code before confirming an order. Pantry orders are delivered within 14 calendar days of order confirmation. We tell you the delivery charge before payment, so you can review the complete total.
Please check your address and contact details carefully. If you need to change them, contact us as soon as possible, ideally before dispatch.
Farm rice follows the harvest.
Farm rice preorders reserve your requested quantity for a future harvest. They are delivered after harvest, with the delivery date confirmed separately with you. The 14-day pantry delivery window does not apply to rice preorders.
We confirm availability, the full total, delivery charges and payment arrangements before fulfilling your rice request. You do not pay through the preorder form.
Tracking and delivery updates
We share courier and tracking details when they are available. If your order is linked to your Google account, you can also view its saved status and tracking on the order page.
For a WhatsApp order, continue in your existing chat. For other requests, keep your order or preorder reference handy when contacting us.
If something changes
If there is a delivery delay, we will contact you with an updated estimate and discuss the available options. If your order has not arrived within its confirmed delivery window, please get in touch with your reference so we can help.
For a wrong, damaged or unsafe item, please see our cancellations and refunds policy.