Good to know
Ordering with NativeFarms
NativeFarms operates from Hyderabad, Telangana, India. You can send a pantry order request through the website or WhatsApp. You can also request farm rice ahead of harvest.
You do not need an account to send a request. Please give accurate contact and delivery details so we can confirm availability and help with your order. A saved request reference acknowledges receipt; it is not the final order confirmation.
Products, prices and confirmation
Prices are displayed in Indian rupees for the pack size or quantity shown. Website totals are product subtotals unless stated otherwise. We confirm stock, quantities, the complete total including delivery charges and the delivery plan before you pay.
Your order is confirmed when NativeFarms sends its confirmation. If an item is unavailable or a detail needs correcting, we discuss the change with you before proceeding. Any change to a confirmed total or delivery plan is agreed with you.
Manual payments
The website does not take online payments, card details or one-time passwords. We share manual payment instructions when confirming the full order details. Please check the recipient and amount with NativeFarms before paying.
Never send us a card PIN, banking password or payment OTP. Keep your payment reference so we can match it to your order. No payment is taken when you submit a rice preorder request.
Delivery and farm rice
Delivery within 14 calendar days of order confirmation. Delivery availability and charges are confirmed for your address and PIN code before payment.
Farm rice is delivered after harvest, with its delivery date confirmed separately. The pantry delivery window does not apply to rice preorders. See our shipping and delivery policy for the details.
Accounts and order information
Google sign-in is optional. Signing in with the same verified email used for an eligible guest request lets you view linked order history. Phone-only requests can be managed with help from NativeFarms.
We use the contact and delivery information you provide to manage your requests. Read our privacy notice for more information.
Changes, concerns and refunds
You can cancel before dispatch by contacting us. For changes after dispatch or a wrong, damaged or unsafe product, please get in touch with your reference. Our cancellations and refunds policy explains how we help.
These terms do not limit rights available under applicable consumer law. For any question about an order or these terms, contact NativeFarms.